Monday through Thursday, from 9:00 a.m. to 5:00 p.m. Friday from 9:00 a.m. to 3:00 p.m. Closed on Saturday and Sunday. If we are busy, please leave a message. We return calls promptly. If you reach us after hours, we will gladly return your call the following morning.
Our office is closed on all major holidays. Some of our housekeepers continue to work on holidays, excluding Thanksgiving and Christmas Day. If your cleaning day falls on one of those two days, please call our office to reschedule one week in advance. Otherwise, we will assume you plan to skip that cleaning.
Please keep us informed of your suggestions or comments. If you are specific, we can better accommodate your housecleaning needs. Please let management know of your concerns within 24 hours of the service by calling Josh at 828-788-1510.
Agreements with the Customer:
We pride ourselves on promptness, but weather and traffic may affect our schedule. Your housecleaning will be completed between the hours of 8 a.m. and 5:00 p.m.
Payment options are discussed at the time of scheduling and include PayPal, MC, Visa, and personal checks.
Late Cancellation or No Show Fees:
If you cancel the day of service, or we cannot gain access, you will be invoiced for 50% of the cleaning fee.
Breakage or Loss:
Please put away delicate items.